Status | : | Un-Resolved
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Complaint No |
: | 0000820/2011 |
Category | : | Telecom |
Date | : | 08-06-2011 |
Subject Line | : | Cheating |
Complainant | : | Dr. Satish Tatamiya |
Address | : | Shrey Pathology Lab, 203 - Manek Centre, Opp .I. T. Office |
Complainee | : | Idea Cellular |
Address | : | Idea Cellular Ltd. |
Complaint Details
On 16/05/2011 i have got a SMS from no.: 51985. It is by word : Dear customer, congratulations. Now Idea 3G service is active on your phone. Enjoy 100 MB free for 15 days with speeds upto 21.1 Mbps. After free offer, default 3G rates of 10ps/10kb apply. To opt out of 3G type DEACT3G and send to 12345 (tollfree)
After this sms i have started using 3G and on my next bill which was released on 21/05/2011, there was a charge of 739.78 rs for GPRS use. I have complained regarding this by all means i.e. SMS, Email, Phone, Website, etc.. And i have proof of those complaints also. I have inquired for this on customer care of IDEA, they have told me different different answers like that the i have not activated 3G, or SMS was sent by mistake, etc.. etc...
And this i have been told after so many effort and calls to them.
I have also tried Ms. Ronak Patel, the chief for Gujarat but they have not transfered call any of the time.
I have also clearly mentioned them that please tell me what i have to do for the payment of bill ? As i dont want any harrasment on non payment of bill as due date of payment of bill was 5/06/2011.
But they have not responded, and today they have started recodring massage on dialing for non payment of bill.
On call to Ms. Ronak patel someone has informed me that i have to pay the charges as SMS was sent by mistake.
I have to suffer of their mistake ?
Please do needful.
Regard
Dr. Satish
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