Complaint Details

Status	:	In Process
Complaint No	:	0000831/2011
Category	:	Consumer Goods
Date	:	09-06-2011
Subject Line	:	Misguidance Regarding the Installation after sales
Complainant	:	Misguidance Regarding the Installation after sales
Address	:	D504, Nandi Woods, 1st Main, 1st Cross, Dodda Kammanahalli, Bangalore 560076
Complainee	:	Eureka Forbes
Address	:

Complaint Details
Date: 09-07-2011
Service Request No : 84932728

Dear Sir,

I have bought a new Water purifier on 2nd june. Till date the device has not been installed and no effort was made to even start the process. When i call the customer care i always get to hear wrong commitments and false confirmations saying that we have escalated the case and i will get a call very shortly. But that never happened. This has created lot of tension impacted my office work in a major way waiting at home at the time Eureka forbes has commited. The issue is still not resolved and get to hear the same reason. I request you to kindly look into the issue and help me here.

Regards,
Sandeep.

Replies