Complaint Details

Status	:	Closed
Complaint No	:	0088041/2016
Category	:	Consumer Goods
Date	:	08-12-2016
Subject Line	:	Scam in TV servicing
Complainant	:	R.Chandrasekaran
Address	:	9/25 Raghavendra Colony, Chinmayanagar
Complainee	:	Big Win Electronics
Address	:	2/27 Kalyanapuram St. Choolaimedu

Complaint Details
Based on the advertisement in Vadapalani Talk, a local community weekly, I had approached this company on 22-10-2016 for repairing my 32" Philips TV which was skipping channels after starting the TV. Two service men came and inspected, and said that the main board and another component need to be changed. They took the TV and brought it back on 26-10-2016. TV started functioning normal. However they had charged me Rs.5400 for the work and did not give me any receipt highlighting nature of work done. I paid the amount on their assurance that the receipt would be couriered to me the next day which they told me was the normal practice for them. Since then I have been constantly making scores of calls periodically for the receipt and the owner kept dodging by giving various excuses that were contradictory. He said he had given it through a person initially and that the person had gone on vacation. Later he said he sent it through courier but it was returned undelivered. Then he said the papers became soiled due to rain. Today on 8th Dec he said he had lost the basic details on the nature of work done and hence unable to issue any receipt. All this drama conclusively leads me to think that the guy had cheated at the first place by giving false information on the nature of repair and the actual work/replacement done subsequently and hence does not want to commit on providing the details in print.

The person does not have any conscience at all and he displayed a very rude attitude in his telephonic talks after the work was done. Please be aware of his bad intentions and the unprofessional/unethical behavior to customers before anyone resorts to entrusting with any job with this company.

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