Complaint Details

Status	:	In Process
Complaint No	:	0000878/2011
Category	:	Consumer Goods
Date	:	14-06-2011
Subject Line	:	Eureka forbes wet and dry vaccum cleaner..Faulty machine delievered no action taken
Complainant	:	Sundaram
Address	:	10 A, Muthulakshmi Avenue - III, Pamban Swamigal Salai, Chitlapakkam
Complainee	:	Eureka Forbes
Address	:	Pallavaram, Chennai

Complaint Details
Please refer the case : 84833116 logged with eureka call center last month, let me summarize the problem.

- Ordered for Eureka forbes wet and dry cleaner, paid full amount through cheque (Cheque clearance done ).
- Followup with Eureka customer support for delievery of vaccum cleaner..No response / followup.
- Repeated followup with Eureka sales rep / manager..No proper response / action.
- Finally a faulty vaccum cleaner was delievered.
- Again logged complaint with call center (Asked to reopen the case ) and complained with Sales rep / Manager.
- Faulty machine was taken back for replacement..Till now there is no followup / new machine delievered.

It is almost 1 month, I am still suffering and asked to refund the amount. Please arrange to refund the amount.

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