Complaint Details

Status	:	Closed
Complaint No	:	0089469/2017
Category	:	Consumer Goods
Date	:	01-10-2017
Subject Line	:	Defective 4K UHD TV
Complainant	:	Faulty Product
Complainee	:	Samsung India

Complaint Details
Bought Samsung 43KU6470 Ultra HD LED Smart TV on 15th Aug'17 from Reliance Digital Hinjewadi Pune.
TV Installed on 19th afternoon. Same day raised complaint. My Complaint: When we watch TV from any angle,
TV display loses its color brightness, sharpness, contrast. Also, its losing colors intermittently.
Samsung.Technician visited the place and analysed & said TV will display pictures like this only from angles.
He sent the QnA to Samsung support & their reply is variation in contrast is a common phenomenon when viewed
from angles. 4K UHD TV losing color / sharpness / contrast from an angle of 10-15 degrees is surprising and pathetic.
Samsung is not ready for refund or replacement.

Replies