Complaint Details

Status : In Process In Process
Complaint No
: 0000887/2011
Category : Consumer Goods
Date : 15-06-2011
Subject Line : Faulty Service and Unsatisfactory Service
     
Complainant : Aquaguard RO Protect not working and no service provided
Address : 173-D, Pocket 4, Mayur VIhar Phase 1
     
Complainee : Eureka Forbes
Address :

 

Complaint Details
I bought my Aquaguard RO Protect 20 days back and last sunday (12-6-2011) it stopped working. Since than I have called the company atleast twice a day - they have no registered a complaint no. i have also called my sales representative from the company, Anjali, she has also not responded. Four days now the product is not working and there is no response from the company as well.
I want the product taken and my money back. If this is the case in just less than a month and when the product is in warranty, i am not sure what services i will get when the warranty expires.
i am forced to buy drinking water bottle from outside and pay Rs 250 each day even after spending 14,000 on the machine.

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