Complaint Details

Status	:	In Process
Complaint No	:	0000998/2011
Category	:	Consumer Goods
Date	:	01-07-2011
Subject Line	:	AMC being not honoured by Eureka Forbes
Complainant	:	Shrikar Dhamankar
Address	:	L2/301, Happy Home Complex, Shanti Park, Miraroad (E)
Complainee	:	Eureka Forbes
Address	:

Complaint Details
The service engineer from the authorised dealer of Eureka Forbes(with this dealer I have signed a 3 years AMC) had removed the top portion of the water purifier installed in my flat. This happened in February 2011 and the service engineer had promised me to replace the same within 2 days' time. Till today the part has not been replaced. I had been following with the dealer as well as Eureka Forbes' customer service without any result. I had escalted the matter to the head of customer service at Eureka Forbes without any response. I request an immediate resolution (i.e. replacement of withdrawn part of my water purifier) immediately.

Following are the complaint numbers which I had received from Eureka Forbes while registering the complaints.
61837834 - over phone with customer service
af9945122a05 - on Eureka Forbes' website

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