Complaint Details

Status	:	In Process
Complaint No	:	0001021/2011
Category	:	Consumer Goods
Date	:	05-07-2011
Subject Line	:	Non-functioning of'Aquaguard Total RO Protect+' machine properly since purchase & very poor after-sale Service
Complainant	:	Rishav Dey
Address	:	Flat No.A/H1/3/5, Lakeview Housing Complex, B/1Drainage Canal Road, Howrah-711104.
Complainee	:	Eureka Forbes Limited
Address	:	1st Floor, 23-A/44-A, New Alipore, Block 'C', Kolkata-700053

Complaint Details
I purchased an aforesaid machine from Eureka Forbes Ltd. on 03.03.2010 with Receipt 511 No.:034229 fora sum of Rs13500.00 & installed at my aforesaid Flat on 10.07.2010 after getting my new Flat ready for living. After one year completion of its installation I made an AMC on 29.05.2011 through Contract Receipt No.:45 20373159 for a sum of Rs 4025.00.
But I feel cheated by the supplier of the product and do not also get the desired after sales service though an AMC was signed.
I feel the company will return the money both of purchase amount as well as AMC amount.

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