Complaint Details

Status	:	Resolved
Complaint No	:	0001054/2011
Category	:	Consumer Goods
Date	:	11-07-2011
Subject Line	:	Water Purifier not serviced under AMC
Complainant	:	Nitin Sharma
Address	:	1709,Sector 46
Complainee	:	Eureka Forbes
Address	:	Gurgaon

Complaint Details
I Bought a Aqua Crystal Model with 2 Maintenance free(AMC),Its been almost 11 months now with none of the service done.
I call up the customer care on 26th June and register a request for Service No.(0062726788) and filter change,Was commited to be done in 24 working hours.I waited untill 5th July for someone to revert back on this and finally decided to speak to the CC Team Leader for delay,With one more commitment for resolution in next 24 hours i hoped for the best,Which eventually turned bad even ill today on 11 no one reverted back,

Its been a pain following and getting false commitment from CC with no results afte 16 days of comliant lauch.

I am lucky that the filter has not malfuntioned or else i have to spend daily bugs on mineral waters

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