Complaint Details

Status	:	Resolved
Complaint No	:	0001073/2011
Category	:	Hospitality
Date	:	12-07-2011
Subject Line	:	No / Poor after Sales Service
Complainant	:	Eureka Forbes Ltd. The Service Department.
Address	:	Company after sales service
Complainee	:	Personal
Address	:	Mhada, Building No. 18, Flat No. 902, 'S' Ward, AS Road, Opp. Powai Vihar Lake Palace, Powai, Mumbai 400076.

Complaint Details
The after sales service is pathetic, the service engineers are not interested in carrying out trials post fitment of the equipment that the water obtained from the equipment is safe to consume. The equipment was installed on 11 April 2011 and till date no engineer or technician has been deputed, even after several requests on telephone. Presently the equipment is not working probably the fuse must have gone. I request the service engineer be deputed at the earliest.
It is also intimated that I intend to lodge a complaint in the consumer forum
Thanking you
Mrs Mamata S Rawool

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