Complaint Details

Status	:	Closed
Complaint No	:	0108283/2019
Category	:	Consumer Goods
Date	:	22-05-2019
Subject Line	:	AMOUNT PAID NOT REFUNDED
Complainant	:	GAYATHRI SUNDARAM
Address	:	1/C 302, DHEERAJ DREAMS CHS, LBS ROAD, BHANDUP WEST
Complainee	:	MYNTRA AND TANISHQ
Address	:

Complaint Details
I had purchased 2 earrings (Mia by Tanishq) from Myntra. One pair was INR 25490 and the other earring cost was INR 28,930/-respectively. There was a return policy given by Myntra. As soon I received the products, I raised a return request since I didn't like the both the products. Its been almost a month now and have been continuously calling up Myntra to pick up the products and return my amount paid to them. I have been continuously calling and writing emails on the same. But Myntra has been making some kind of excuses and till now haven't picked up the products. It has almost been a month and the amount of approx. INR 54,420/- is lying with Myntra. It is a deficiency on their part that they have failed to pick up the products and not even returning my money. I have been through lots of mental harassment for the last one month as this is a huge amount and I doubt that they will be returning my money. I have been continuously chasing them through emails and phone calls but of no use. They are just fooling me and asking me to wait for 48 hours every time I chase them. This has been ongoing for a month. I am really harassed and now concerned on the money I spent on these products. Myntra has been very unprofessional and has been fooling customers on the return and refund. I also firmly believe both Myntra and Tanishq are hands in glove and both are playing fraudulently. I sincerely request you take this on urgent basis and help me in getting my refund as I have waited for the long and since its a huge amount and request you to penalize Myntra for the harassment, if it is within your power.

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