Complaint Details

Status	:	Closed
Complaint No	:	0108324/2019
Category	:	Service Provider
Date	:	13-06-2019
Subject Line	:	Cheating consumers.
Complainant	:	Vaibhav Kaushik
Address	:	Kaspate wasti
Complainee	:	Ease My Trip
Address	:

Complaint Details
Ease my trip is a service provider to book flight tickets.
My mother has cancer and she had to go through a surgery on 26th june. I booked my ticket from delhi to pune on 13th June at 17.53 for ₹2598. My money got deducted from my account and status of the ticket showed pending. I called the customer support team several times after this in order to know my ticket's status. The agents told me and i quote "Sir please be rest asure if ticket is rejected, we will provide you and alternative".
At 21.12 i recieved an email that stated that my ticket is rejected and refund is initiated. I called the customer care again to ask for an alternative, they said that and I quote " we understand but we can't do anything". By this time the same ticket cost is ₹5252. But the email that I recieved from ease my trip literally said that my ticket got rejected due to non availability of seats, but I could see the seats available for higher price. The screenshot for the same is attached with this complaint.
Customer support service was extremely rude and when I discussed the issue that your website rejected my ticket stating that seats are not available. The seats were already available and I was asked to pay the difference price.
How is this my fault when I booked the ticket for ₹2598 and dispite of asking multiple times by calling customer care, they say that our team is working on the ticket confirmation and then after 4hrs we get email and call that ticket is rejected. How am I supposed to book the flight for same amount. When spoke to the manager and emailed to the VP and CEO, there is no response from their end.
There was no alternative provided by the customer service and just cheats customers like this, rejecting tickets after long time so that they book the tickets for higher price later.
When spoke to the manager in regards to the statement of the email that "ticket got rejected due to non availability of seats" but seats could be seen available for higher price, he said and I quote " Mam, it was sent by mistake. Not due to seat unavailability but tickets not available for ₹2598. When asked him that why letting us know that after 4hrs, the reason he gave was "we don't know about that and can't do anything about it".
Manager blamed airline company for all the misshap but I booked through ease my trip and it should be their responsibility to atleast provide proper solution to your customers instead the customer service was extremely rude and kept on repeating "I am sorry we can't do anything"
I request CCRC to look in to the matter and take proper action against this.

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