Complaint Details

Status	:	Resolved
Complaint No	:	0001111/2011
Category	:	Non-Compliance
Date	:	16-07-2011
Subject Line	:	AQUADUARD TOTAL RO REVIVA - CONTAMINATED WATER
Complainant	:	MAMTA SONKAR
Address	:	B/1, 274C, SECTOR -H, LDA COLONY LUCKNOW
Complainee	:	ajay vaishya
Address	:

Complaint Details
I HAVE PURCHASED EUREKA FORBES MAKE AQUAGUARD TOTAL RO REVIVA VIDE INV 012025 DATED 21.4.2010 UNIT SR NO.6096295.
I HAVE MADE THE CALL FOR CHECKING OF WATER TDS ON 25.3.2011, REPORTED ON 06.4.11 AND ADVISED THAT FOLLWING WILL BE CHANGED. ACCORINGLY YOUR REPRESENTATIVE HAS CHANGED THE FOLLOWING
1,PRE CORBON, POST CORBON & SENDIMENT AND CHARGED THE OF RS.790/- AND SAME HAS MADE THE PAYMENT THUR INV 15022522 DATED 06.4.11 BUT WATER TDS WAS STILL ABOVE 200. I AGAIN LODGED THE CALL FOR TDS CHECK IN SAME TIME BUT THEY HAVE NOT RESPONSED
IN MAY 11 YOUR ONE SERVICE MECHANIC REPORTED AND ADVISE THAT MEMORANE WILL BE CHANGED THEN WATER TDS WILL COME AT LEVEL 40 TO 50. IN JUNE 11, 15 CHANGED THE MEMORANE BUT STILL TDS WAS ABOVE 200, AGAIN ADVISE THAT DISCHARGD VALVE WILL BE CHANGED.
ABOUT ONE MONTH PASTED BUT WATER TDS IS STILL ABOVE 200. AS ADVISED SO MANY THAT TO YOUR LUCKNOW OFFICE MR AJAY VAISHAY THRU EMAIL AND TELEPHONE THAT MY HUSBAND HAS GONE UNDER KIDENY TRANSPLANT IN MAR 10 AND WATER NEEDS A IMPARTANT TO HIM BUT THEY HAVE NOT CARE ABNOUT MY COMPLANT. AND MY HUSBAND THANKING THE WATER ON DAILY PURCHASED FROM MARKET OF RS60/-
IN WATER TOTAL AMOUNT OF RS.3000/- EXPENSE MADE.
IF YOU ARE NOT GIVE THE PROPER CARE OF INSTALLED YOUR EQUIPMENT, WHY YOU ARE SELLING THE PRODUCE.
YOU ARE CHITING THE CUSTOMER. I AM GOING TO CONSUMER FORUM AGAINST YOU THAT MY HUSBAND USED THE CONTAMINATED WATER FROM YOUR RO AND INFECTED THE TRANSPLANTED PART USING OF CONTANMINATED YOUR FROM YOUR RO.
PLEASE TAKE THE NCESSARY ACTION AGGAINST YOUR LUCKNOW OFFICE AND FRANCHIES & SERVICE MECHANIC.

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