Complaint Details

Status	:	In Process
Complaint No	:	0001124/2011
Category	:	Consumer Goods
Date	:	18-07-2011
Subject Line	:	Water Purifier Filters
Complainant	:	Rangnath. Gondkar
Address	:	S/No: 36/5, Flat:G3, G-Wing, Om Shanti Homes, Ambegaon (B)
Complainee	:	Eureka Forbes
Address	:

Complaint Details
Call Center Complaint No: 85066332
Web Request ID Logged on http://www.eurekaforbes.com/servicerequeststeps.aspx : 341d9eec5c30
Complaint Details:
I have AquaSure SpringFresh RO. I need to change all its filters.
I had called up 39883333 on 3-7-11. I was given service request ID: 85066332 I called up again on 5-Jul-11 to remind them. I received a call from 39883333 on 7-7-11 and they asked me to call 1860 200 3434. The person at this number says, he is not the concerned person for this and I should call 1860 266 1177. No one picks up the phone on this number.
They again called on 14-Jul-11 and said an engineer will come to change the filters but no one has ever come.
I have gone through all the steps mentioned on their web-site and this is Step-4 as per the web site. I am attaching screen-shot of Step-3 logged on their web-site.

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