Complaint Details

Status	:	In Process
Complaint No	:	0001175/2011
Category	:	Consumer Goods
Date	:	25-07-2011
Subject Line	:	VACCUM CLEANER
Complainant	:	SUBHOJIT KUMAR SAHA
Address	:	NO 11/6 VEDHA FLATS 2ND FLOOR FLAT NO H 13TH CROSS STREET INDRANAGAR ADYAR
Complainee	:	EUREKA FORBES LIMITED
Address	:	NO 14/15 KAMARAJA SALAI KP RAMAPURAM CHENNAI

Complaint Details
I BOUGHT A VACCUM CLEANER FROM EUREKA FORBES .INV NO 2929103482. WITHIN 1 YEAR THE HOARSE TUBE WAS DAMAGED . I WAS TOLD TO RAISE A COMPLAINT AND THEY PROMISED TO GIVE A REPLACEMENT . SUBSQUENTLY I WAS FOLLOWING UP WITH THE SERVICE CENTER FOR THE SPARE PART . INITIALLY THEY TOLD THAT THE SPARE WILL BE DELIVERED IN 3 WEEKS. THAT HAS NEVER HAPPENED . RAISED MANY COMPLAINTS , HAVE CONTACTED THE SERVICE CENTER MANY TIMES NO RESPONSE . FINALLY THEY ARE SAYING THAT THEY HAVE STOPPED SELLING THAT MODEL .I AM UNABLE TO USE THE VACCUM CLEAner .MY CUSTOMER ID IS 1006427683.PLEASE HELP.

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