Complaint Details

Status : In Process In Process
Complaint No
: 0001178/2011
Category : Consumer Goods
Date : 26-07-2011
Subject Line : Delivery of Used Product, Spakle (Prod. Se No. 001656)
     
Complainant : Delivery of Used Product
Address : #1342/D-Block, AECS Lyt, Kundalalhalli
     
Complainee : Eureka Forbes Limited
Address : No. 836

 

Complaint Details
The Following problems were noted on the product delivered.

Product Serial Number: 001656
Date of Manufacture: July/2007
Product Code: SPARKLE

1. There are visible usage marks on all four wheels of the product. The unit was dirty and clearly indicates that it has been in use previously.
2. The unit is packed using regular plane plastic papers. There were no thermocol used for packing. A product being packed originally from Italy cannot survive with the kind of packing with which it was delivered to my place. This clearly indicates that the original packing has been removed and the unit was re-packed just before delivery.
3. The date of manufacture of the product was September 2007. I have made the payment to Eureka Forbes after getting an assurance from Veerabhadra on delivery of a fresh product. Veerabhdra has told me during the demo on 16th July 2007, that he has received a communication from his higher ups regarding the arrival of nearly 400 numbers of the product Spakle.
4. All the attachments’ are untidy and not sure if it was used before.

It is a worrying fact to the customers like me that:

1. A product manufactured in the year 2007 is being supplied to the customer in the year 2011, after nearly four years. This raises serious concerns to me regarding the quality of the product delivered and also the marketing capability of the Eureka Forbes company itself.
2. It is shocking to notice that the product delivered has been repacked after some period of usage. This is clear from the visible usage marks on the wheels of the product.

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