Complaint Details

Status	:	In Process
Complaint No	:	0001186/2011
Category	:	Consumer Goods
Date	:	27-07-2011
Subject Line	:	No service response for goods in warranty period
Complainant	:	Priyanka Niwas
Address	:	B-62, Park Plaza, Panch Marg, Opp Fisheries Institute, Versova, Andheri (W) Mumbai
Complainee	:	Eureka Forbes
Address	:	Goregaon, CRC, Eureka Forbes Ltd., # 48, 1st Floor, Virwani Industrial Premises, Co-op Society

Complaint Details
I bought the Eurka Forbes water purifier Total Infinity WP system on the 13th of June '11, and it has stopped working on 17th July '11 . Several calls to the company, customer care and local service center have gone un-answered. I am greatly inconvenienced as I have a small child and a home full of guests and no drinking water. Even after buying such an expensive machine ( INR 9990) I have to daily spend money on bottled water. We are unable to hold any one person accountable for the rectification of the machine. I have no confidence in their product and service and would like a full refund of the payment made. Kindly help us in this regard.
Customer ID 1008391705
Order #: 397004880
Complaint #: 85222029

Regards,

Priyanka Niwas

Replies