Complaint Details

Status : In Process In Process
Complaint No
: 0001210/2011
Category : Non-Compliance
Date : 29-07-2011
Subject Line : installation not executed as promised
     
Complainant : mahendra kardam
Address : pine 1102 nyati environ, lane 5, tingre nagar
     
Complainee : eureka forbes
Address :

 

Complaint Details
I purchased an ro system model "Forbes Springfresh" on the 26.07.11 at Ishanaya Mall Pune. The retailer informed me that the machine will be installed within 17 hours. After expiry of the above period i filed a complaint on the 28-07-11 to the Manufacturers office the complaint no. 85231550 was communicated to by the company officer, with the promise that the machine would be defeniyely istalled the 29.07.11 however at app 6pm i cantacted the Company office again and i was told that they would look into the matter of installation only on the 30.07.11 after 10 am. for the last two days i had to cancel my other work waiting for the arrival of eureka forbes people to install the RO water purifier system

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