Complaint Details

Status	:	In Process
Complaint No	:	0001227/2011
Category	:	Others
Date	:	31-07-2011
Subject Line	:	PATHETIC SERVICE OF AQUAGUARD TOTAL ENHANCE RO WP SYSTEM
Complainant	:	R.K.ABBAS SAIT
Address	:	Old No:36 New 62 Tachi Arunachalam St Santhome
Complainee	:	Eureka Forbes Ltd -Chennai
Address	:	door no.1/491, maduravoiyal,chennai-600095

Complaint Details
HELLO SIR, I HAVE PURCHASED AQUAGUARD TOTAL ENHANCE RO WP SYSTEM, AND THE SERVICE IS TERRIBLE.I HAD PURCHASED IT ON 14/07/2011. ORDER NO. 432000112 AND RECEIPT NO. 000112. I HAVE BEEN ISSUED A DELIVERY RECEIPT DATED ON 16-07-2011 AND ACCORDING TO THE TERMS AND CONDITIONS OF THE COMPANY , THE DELIVERY RECEIPT IS GIVEN ONCE THE MACHINE IS INSTALLED, AND AND UNFORTUNATELY THEY HAVENT INSTALLED THE MACHINE TIL DATE(31-07-2011) AND WITH REPEATED REQUEST TO THE CUSTOMER CARE AND ALSO AGENCY EXECUTIVES, I AM NOT GETTIGN ANY TYPE OF RESPONSE. THEY HAVE BEEN PROMISING TO COME HOME AND INSTALL THE MACHINE WITHIN 24HRS BUT I HAVE BEEN WAITING FOR SINCE 15DAYS, SO I FEAR THAT I HAVE BEEN CHEATED BY THE AGENCY.We have brought this issue with the Eureka Forbes and we've complained about this various times but till date have not got any response from them. Its been 15days that we've had this problem and because of the unprofessional behavior of Eureka Forbes we are facing a lot of problems. We have kids in our home, who fall sick drinking uncleaned water just because we are waiting for a professional from Eureka Forbes to come and solve this problem.MOREOVER THEY ARE NOT SCARED IF I PULL THEM TO THE COURT OF LAW. I HEREBY REQUEST YOU TO PLEASE KINDLY START UP WITH THE ABOVE REQUISITION AND I ALSO REQUEST YOU TO PULL THESE CHEATING AGENCIES TO THE COURT OF LAW AND CANCEL THEIR LICENSE. Below given is our address for any reference that you would need to check with the company:
Address:
Old No:36 New 62 Tachi Arunachalam St Santhome,chennai-600004
9941822117

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