Complaint Details

Status : In Process In Process
Complaint No
: 0001269/2011
Category : Food & Beverages
Date : 05-08-2011
Subject Line : Eurekaforbes water purifier model:Total sensa not installed even after 20 days of paying money
     
Complainant : Atkuri Satya Siva Suresh Kumar
Address : flat no:8,block-b,badal palace, near:saviour school, hastinapuram, chrompet,
     
Complainee : Eureka Forbes
Address : Customer Response Centre, New No: 8/88,Ground Floor, Valluvar Street, Pallavaram, chennai

 

Complaint Details
I have paid 17990 to purchase Eureka Forbes water purifier: Total Sensa(paid Rs.90 more than MRP mistakenly) on 15th July,2011.
The concerned person from the company, whose name is Kathavarayan (Sr. Customer SAles Specialist) promised me that he will
deliver and install the water purifier in 48 hours. But he delivered the product on 25th July. This water purifier required
to be installed by a specialist from the compnay to use it. He didn't send any technician from his company then. I have
been waiting for the installation of machine to use it, for the last 10 days. I registered a complaint to their customer care
more than 10 times, but they didn't solve my problem. Mr Kathavarayan, is informing that the water purifier requires a stand
to install and that stand was not available. Daily when i call him, he promise me that the installation would be completed,
but never does it.
I called more than 10 times to the call center of Eurekaforbes at the number:3988 3333 and they registered my complaint with
a reference
number:85226023. Every time the employee at call center provides an empty promise, saying that my problem would be solved
immediatly, but of no use. Now this guy, Kathavarayan is also not responding to my phone calls. He is not picking his
mobile(9176327215).
I totally lost confidence on the company and product.
Please help me in returning my product to company and repay my money(Rs.17990) immediatly.

Note: Order no of my product is 254029574.

Thanks in advance,
Suresh kumar

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