Complaint Details

Status	:	Closed
Complaint No	:	0125842/2020
Category	:	Computers & Accessories
Date	:	12-09-2020
Subject Line	:	Manufacturer refusing to rectify manufacturing defect under warranty
Complainant	:	PASVA MANIKANDAN
Address	:	Flat 15G, Ramaniyam ocean isha, 11 old Mahabalipuram Road, Thoraipakkam
Complainee	:	JBL Harman
Address	:	Prestige Tech Park, 4th Floor-Jupitar 2A, Marathahalli Ring Road Karnataka, India.

Complaint Details
I purchased a bluetooth headset on 17/9/2019 at Croma store in Chennai. The soft covering of left side headphone opened wide exposing the sponge and unable to use the product due to discomfort as a result. I submitted the product through croma to JBL service centre for repair/ replacement as appropriate as the product is still under warranty for any manufacturing defect. THey are classing this as cosmetic damage and hence refusing to cover this under warranty. I enclose the pictures of the product with the sponge exposed, my email to JBL and their response along with copy of purchase receipt for your kind perusal.

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