Complaint Details

Status	:	In Process
Complaint No	:	0001285/2011
Category	:	Service Provider
Date	:	06-08-2011
Subject Line	:	Poor reponse even while taking order and after purchase/installation.
Complainant	:	R.P.ARUL
Address	:	#29/52, MANICKA VINAYAGAR KOIL STREET, VYASAR PADI
Complainee	:	CHENNAI PETROLEUM CORPORATION LTD., CAUVERY BASIN REFINERY
Address	:	CPCL-CBR, PANANGUDI

Complaint Details
Aqua guard RO protec+ installed one week back, but till date after installation quality parameters not checked and shown in presence of us despite of several reminders. Also we wish to switch over to higher water purifier SENSA+ as it is having UV process than the present model, but wether it will be exchanged with the installed one by paying the differnce in cost only(i.e. by extra paying Rs.3910/- only.

Replies