Complaint Details

Status	:	Closed
Complaint No	:	0127261/2020
Category	:	Travel
Date	:	02-12-2020
Subject Line	:	Refund of amount paid for seat booking
Complainant	:	Amit Sheth
Address	:	D-301, Lorelle Society, Wakad
Complainee	:	EaseMyTrip
Address	:	Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

Complaint Details
I had booked AI-191 flight tickets (Mumbai to Newark - 11-Nov-2020) via easemytrip online booking and with it I had paid additional cost (Rs. 8400/-) for front seat reservations (11A/B). However at the Air India (AI) counter my parents were allocated different seats (15G/J). After having spoken to the AI team at the boarding gate and Customer service we were informed to avail the refund. Since 11-Nov, I have been diligently following up with both easemytrip and Air India Customer service and none of them still are in position to confirm the refund status. I received email from easemytrip CSR that Air India has still not processed the refund. It has been over 20 days without positive outcome.

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