Complaint Details

Status	:	Closed
Complaint No	:	0127330/2020
Category	:	Service Provider
Date	:	07-12-2020
Subject Line	:	Refund not initiated since 9 months
Complainant	:	Srinivasa Raghavan
Address	:	B404, Sai Samraksha, Yelenahalli
Complainee	:	ZoomCar India
Address	:

Complaint Details
I had made 2 bookings with ZoomCar, one during early March and the other in the month of june. I had to cancel my first booking owing to COVID situation and I booked car during a sale period as they claimed zero cancellation charges. Another booking was completed successfully but I had my security deposit locked with them. As per their policy, the refund must be settled within 7 to 10 days. But it has been nearly 10 months and I am still waiting for my refund amounting to 12000/-

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