Complaint Details

Status	:	Closed
Complaint No	:	0127359/2020
Category	:	Consumer Goods
Date	:	09-12-2020
Subject Line	:	LPG Gas Stove (3-Burner Glass Top)
Complainant	:	Srinivas Balaji
Address	:	F3, Ananda Sundari Apartment, 6/141, Indira Colony, Vannarpettai.
Complainee	:	FOGGER
Address	:	House No: 287 2nd Floor, Samaipur-Badli Village, Samaipur.

Complaint Details
I had purchased a glass top 3 burner stove from fogger and it was delivered to me on 13/11/2020.

In the gas stove, the leftmost burner's knob is so tight that it is hard to engage and with addition to that there is a severe scent of gas leakage when operating that burner. The other two are fine and working well.

I am trying to contact the company by various means but it seems to have no response from their side and once a woman executive picked up the call and said that she will forward this to their service wing but nothing happened this now.

This is not a good customer service approach. I need a permanent solution for the above mentioned issue as the product is covered with warranty for the initial year.

Please take necessary actions to solve my issue as this is a serious matter as it is linked to gas stove which may lead to accidents.

For your reference, I am mentioning several useful details for you:
Invoice Number - SBISR192000237
Invoice Date - 06/11/2020
Gstin No - 07ANRPJ6186A1ZT
Order No - FOD1055
AWB No - 1504817130756

Shipped address - Srinivas Balaji, F3, Ananda Sundari Apartment, 6/141, Indira colony, Vannarpettai, Tirunelveli, Tamil Nadu -627003.

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