Complaint Details

Status	:	Closed
Complaint No	:	0127819/2021
Category	:	Consumer Goods
Date	:	09-01-2021
Subject Line	:	Not getting refund
Complainant	:	SHILPA PARULEKAR
Address	:	302 SEA FLAMA
Complainee	:	Ajio
Address	:	AJIO, c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage,

Complaint Details
The item was returned to Ajio. But their pick up person did not return it to the warehouse. I have provided proof of his picture and contact details from the app that allows them entry to our complex. Despite calling them umpteen times and writing to them, they are still not refunding
The item was returned on 4th Dec. Have been following up and even provided telephonic conversation recordings where the customer care have accepted that the item has been recd but at another warehouse
Each time we are being given different reasons

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