Complaint Details

Status	:	Closed
Complaint No	:	0127823/2021
Category	:	Consumer Goods
Date	:	09-01-2021
Subject Line	:	Amount got debited from my side but I did not receive an Order ID
Complainant	:	Sumit Parkash
Address	:	#1207 Sec 21-B
Complainee	:	Ajio.com (Reliance Retail Ltd)
Address	:

Complaint Details
I placed an order on Ajio on 9th December 2020.
I paid an amount of 1,105.00. However, after the successful payment, the order didn't show in my orders.
I raised the issue with support and they issued me a complaint id COM00016257433.
The support said they will resolve the issue in a week. I wait a week and nothing happened.
I contacted support and again they issued me a new compliant number COM00016439967 on 19th December 2020.
Again I wait for 15 days and no response from them. Also in my account, I see my order canceled and my money hadn't been refunded.
Now they have again issued me a new complaint id COM00016904237.
Every time they issue a new complaint id and not doing anything about my refund.
I have tried to contact them through email and Twitter. However, no satisfactory reply from their side.

I have once tweeted on their Twitter account. However, the issue is still not resolved.
https://twitter.com/AJIOLife/status/1344878570540302336


I am attaching the screenshot of the chat on the email and their official Twitter account.

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