Status | : | Closed
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Complaint No |
: | 0127845/2021 |
Category | : | Consumer Goods |
Date | : | 11-01-2021 |
Subject Line | : | Mistreatment of customers/ Nonexistent customer care/ No way for people to contact them if there is any issue |
Complainant | : | Rashmi Bala |
Address | : | F-154, DLF ULTIMa |
Complainee | : | Zara, Inditex Trent Retail India |
Address | : | Ambience Island, DLF Phase 3, Sector 24, Gurugram122002 |
Complaint Details
There must be a regulation for businesses to set-up a proper customer care of they want to sell online. Zara has one of the worst customer service.
I have faced multiple issues with them. They send products that are damaged/ have no tags and then if a customer want to return them - they take it forever and often there is no response from their end. Many times I have ended up keeping these products in absence of a response from them.
There is also no way to email them. There is a call option but I think they don’t have enough strength. Every time I have called, I have spoken to only one lady. They also don’t have any information and are not in a position to help in any way whatsoever. They are also very rude and if you ask too many questions, they simply will hang up on you.
They do give a chat option on their website/ app. This is the worst I have ever seen. You feel like you are talking to a wall. They do t care if you are frustrated or need help. They don’t even seem to be educated enough to understand customer problems. They take forever to answer and you have to make sure you keep refreshing the page every few seconds because if the phone gets locked you will loose the chat and will have to start over.
Lastly, they have mixed up return orders and as a customer I am following up however I can to get my refund. In return they are telling me that I may have mixed up the orders while returning. Which is not true because their courier partners check the orders with the images on their phone before picking up. If orders are getting mixed up still then they need to address the issue with the courier partners and not investigate and Imistreat customers. Especially since there is no way for a customer to talk to anyone at Zara who can help.
Lastly, they have also created a Facebook page in the name of ZaraCare. Apparently this is another way you can contact them for help with your orders. If you go on to that page you will see so many people who are frustrated, just trying to connect with someone at Zara but no response. I have been posting on their FACEBOOK page and sending them DMs, as they have listed this as a formal mode of communication on their website- but have never received any response whatsoever. Not even an acknowledgment. It’s like they simply don’t care.
I am still in waiting for a refund from them and have been trying to reach out to them every day but no response.
Replies
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