Complaint Details

Status	:	Closed
Complaint No	:	0127861/2021
Category	:	Consumer Goods
Date	:	11-01-2021
Subject Line	:	Myntra denied returns and refund for the wrong product delivered
Complainant	:	Shivani chaudhary
Address	:	T A 14 AASHIYANA PHASE ONE KANTH ROAD
Complainee	:	Myntra
Address	:	Myntra pvt Ltd, AKR Tech Park, 7th mile, krishna teddy industrial area, kudlu road, bengaluru

Complaint Details
I am shivani chaudhary, I have ordered a navy blue BlackBerry Jean's from myntra on 31 december I'd::
116119696650245336803, it got delivered on 2nd Jan , but the product was wrong, it was a really disgusting brown pant, then I immediately made a return request, but the delivery agent denied return pickup stating it was a different product, then I filed a complaint on their customer service portal, since then it has been more then 10 days they are everytime saying that wait for 24 more hours and are returning the product and not initiating my refund amount, I have financial issues and still waiting for my money . Kindly help me as myntra customer service is not responding and looking into my issue, please help me
So that such fraud will not occur ever again with innocent customers

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