Complaint Details

Status : Resolved Resolved
Complaint No
: 0128254/2021
Category : Consumer Goods
Date : 10-02-2021
Subject Line : Faulty Product not serviced even after 2 months after complained
     
Complainant : Rajesh CTR
Address : 209 Pandian Nagar, Thiruthangal
     
Complainee : Eureka Forbes Pvt. Ltd.
Address : B1/B2, 701, 7th Floor, Marathon NextGen Marathon Innova, Off Ganpatrao Kadam Marg, Lowe Parel, Mumbai-400013

 

Complaint Details
invoice number : IN-XWBO-1130 dt 27Oct2020
Invoice details : MH-XWBO-806294115-2021 (copy attached)
customer id : 1015994063
Model : Dr.Aquaguard classic plus Hot

We bought the above product in October 2020, we were struggling with aquaguard to install the product. The Ref no.EFT1678831, EFL1692023. Then after continuous correspondence by us they installed the product in 11December2020 by their technician. After installation the product , it worked only one day. Since then i am struggling to get the product repaired - EFL1910964, EFL1906757, EFL1890871, EFL1881043. Complaint numbers so far i have received 0112019249, 0112208017, 0112267392, 0112325098, 112372419, 2019574242,112268846, 2019574243,112207880, 2019283446, This company only acknowledges complaint with numbers. Also we have sent complaint using whatsapp, by phone, Email, SMS and also with android App. They are wasting my time and energy. I spend every day 30minutes for sending complaint against this company. No solution till now. We are drinking unsafe water for 2 months after buying Rs.16000 worth purifier.

I want them to return back my money with Interest for 3months Rs.18000 and Rs.20000 as compensation for the mental agony they have caused and health issued of drinking unsafe water we drink daily because of this.
I dont want replacement, because whenever i see that product I get distressed and angry. I cannot live with it anymore. I want only my money back with compensation ( Total = Rs.18000+Rs.20000=Rs38,000/-)

Best Regards,
C.T.R.Rajesh
Partner

THANGAVEL MATCH INDUSTRIES
209 Pandian nagar, First Street,
Thiruthangal
SIVAKASI - 626130
Tamilnadu
Mob / Whatsapp : 9487272170
email : thangavelmatch@gmail.com

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