Complaint Details

Status	:	Closed
Complaint No	:	0129148/2021
Category	:	Banking
Date	:	22-04-2021
Subject Line	:	Bonus charges Rs 1416 and refund for Rs 590
Complainant	:	ANUJ KANIPARAMPIL
Address	:	B02 MARIAAINAGAR UPPER VILLAGE KOLSHET THANE WEST
Complainee	:	Lester infoservices
Address	:

Complaint Details
Hi,
My name is Anuj Ajit Kumar kaniparampil your loan account holder loan account no. 026002210229984.I been getting bounce charge every month where I had cleared all my bonus charges +EMI of Rs 4310 on date 05.02.2021. On these month I had paid the EMI at the branch
Branch code. 0260, Employee No. 121564, Employee name Motilal Gupta. I had changed my ECS swap to new bank account I had paid Rs 600 at the Branch for ECS swap. The employee at the branch informed all the bounce charges are cleared and now the Loan Emi will be debit through ECS and it was auto debit from my icici bank account number ending *****8090. I can understand why still having Rs 1416 bounce charges where I was told all bounce charges are cleared by your employee at branch it is very disappointed and very unhappy from the service I was been also got other charge for ECSRTNCHGS Rs. 590 why it have debit from my icici account. I need all my charges to be cleared I need my 590 charges to refund back to my account. Really pathetic service ashamed such bad experience from your staff and your Fullerton bank. I need urgent action on these mail by today or tomorrow I need my refund of Rs. 590 and bounce charges of Rs 1416 to be cleared from loan account because all EMI was proper from February 2021.

I need urgent assistance and revert on the email ASAP.
Attached the statement and Receipt

Anuj
Contact no. 9594202349

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