Complaint Details

Status	:	Closed
Complaint No	:	0130782/2021
Category	:	Service Provider
Date	:	17-08-2021
Subject Line	:	Not providing refund or service
Complainant	:	Chandrashekhar Tompe
Address	:	F406 Samarth Residency above Nilkamal hotel narhe pune
Complainee	:	Tikona Infinet Private Limited
Address	:	Corpora’, 3rd Floor, LBS Marg, Bhandup (West), Mumbai 400 078

Complaint Details
Hi Team
I want file a complaint against tikona internet service provider as they cheated me about speed and it never shows as they said or mention per bill 60mbps it shows 10-30 mbps and upload speed is less than 10mbps. I asked their team but they just transfer my call to internal team and says no issue at our end will check with another team. And still not provided me the solution also asked to refund my payment if you're unable to provide better service they said we can't provide refund at your location. No service no refund. They shows speed at their portal only. Please find details of bill and their speed is actually low

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