Complaint Details

Status	:	Resolved
Complaint No	:	0001382/2011
Category	:	Service Provider
Date	:	18-08-2011
Subject Line	:	Delay in after sales' services
Complainant	:	Kanchan Sharma
Address	:	520 Akansha, Eldico Udyan 2, Raibareilly Road
Complainee	:	Eureka Forbes After Sales Service
Address	:	B-45, South City

Complaint Details
The company is responsible for carrying out service for their product "Aquaguard" installed at our home. They claim to carry out the service within 24 hours after registering a complain. However on the past 3 occasions, there was no response from them for more than a week. In addition to this, the company starts avoiding phone calls. I hope a necessary action is taken and this and its not repeated in the future.

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