Status | : | Resolved
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Complaint No |
: | 0001396/2011 |
Category | : | Health |
Date | : | 20-08-2011 |
Subject Line | : | : Machine makes loud noise and vibrates. |
Complainant | : | anay kulkarni |
Address | : | D-401, Prithvi Premium Park CHS LTd, Nr. Hotel on the Way, Virar (West). |
Complainee | : | eureka forbes aquaguard |
Address | : |
Complaint Details
Name: Mr. Kulkarni
Contact no: 9702847575
Address: D-401, Prithvi Premium Park CHS LTd, Nr. Hotel on the Way, Virar (West).
Product: Aqua guard Booster
Serial no: 2005736
Cheque no: 564182 hdfc bank amt: 9190 receipt no: 670653. Rs.350 paid in cash for plumbing charge.
Complaint no: 85366863 date 18-08-2011
Issue: Machine makes loud noise and vibrates.
I booked the above product for demo on August 13, 2011 at Bhayander (West) Maxus Mall Stall.
(Mr. Vijay Jadhav) guided me and gave info about the product. Accordingly Mr. Vinod Pant {9018370} (mob: 9923570993) visited my place on next day (Sunday 14-08-2011). He suggested us to go for aqua guard booster as we stay on 4th floor and the pressure of water is low.
According i gave him cheque and product was installed on Thursday 18-08-2011. We tested and it was working fine. We tried filling water bottle thrice using the machine, however it never made noise. Suddenly it started making noise and started vibrating in the evening like a mixer grinder.
We immediately called Mr. Pant and informed him the issue. This fool is now telling me that u will get used to the noise and after one month the noise will go down. Do you think customer is fool to hear this scrap? I called customer care and gave the above. They promised that engineer/technician will attend the call in 24 hours i.e. by 19-08-2011 evening eod. Nobody turned up. i personally spoke to Mr. Pant who again gave me global gyan that machine makes noise.
Thank god my cheque is not yet debited. I think i made mistake in buying your product. They are useless people who spoil name of the company. I called call center today evening for status, the officer as usual apologise and promised that technician will attend on 20-08-2011 first half of the day. I asked him general information that whether the booster machine makes such noise. He said he doesn’t know. I think he is sitting and hatching eggs.
I have lost trust on you and your product. Pls help on priority
Replies
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