Complaint Details

Status	:	Resolved
Complaint No	:	0001417/2011
Category	:	Others
Date	:	23-08-2011
Subject Line	:	Service Request on Vacuum cleaner ignored
Complainant	:	Joshua Mahendran
Address	:	8, 3rd Cross, 22 B Main Road, JP Nagar 5th Phase
Complainee	:	Eureka Forbes
Address	:	B1/B2, 701, 7th Floor, Marathon NextGen, Marathon Innova

Complaint Details
Hi,

I have raised a service request (call center / online) to fix my broken vacuum cleaner with the Manufacturer (Eureka Forbes). It has been more than a month and not action has been taken. An escalation process has been laid out in their website (http://www.eurekaforbes.com/servicerequeststeps.aspx) which is ignored.

The initial complaint was on early July. On July 24th a second complaint has been registered (SR number 9972093346). No action has been taken. No one has reached me to fix the issue. I have made repeated calls to call center to hear empty promises.

Please help.

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