Complaint Details

Status	:	In Process
Complaint No	:	0001425/2011
Category	:	Non-Compliance
Date	:	24-08-2011
Subject Line	:	I did not get the desired after sales service.
Complainant	:	Anand Rajagopal
Address	:	35/1B,BMP No. 23,First Floor,5th Main,2nd Cross,Malleshpalya,New Thippasandra Post
Complainee	:	Eureka Forbes
Address	:	B1/B2, 701, 7th Floor, Marathon-NextGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400013, India

Complaint Details
I bought a vacuum cleaner from Eureka Forbes.The sales person who delivered the product promised to arrange for a demo by a technician to explain us how to use the product. Despite several phone reminders and email requests, no one bothered to turn up. A technician did come to my house on August 14th. But he did a shoddy job and did not do a good job at demonstrating the use of the product. I escalated the issue to Ms. Vinath Hegde but she has not bothered to respond to my request. The web service request ticket number is abc8258d5396. I request you to initiate action against Eureka Forbes for failing to provide desired after sales service.

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