Complaint Details

Status	:	Resolved
Complaint No	:	0143121/2021
Category	:	Consumer Goods
Date	:	17-09-2021
Subject Line	:	Complaint regarding non functioning of newly purchased water purifier
Complainant	:	Tom George
Address	:	Valiamangalam
Complainee	:	Eureka Forbes
Address	:	Corporate office B1/b2, 701, 7 floor, ganspatra rao kadam marg lower parel, Mumbai, 400013

Complaint Details
Sir

I have registered a service complaint regarding the non functioning of my newly purchased water purifier on 31/08/2021with Eurekaforbes.

Complaint no : 2022383959.

Name : Tom George
City: Pala in kottayam district, kerala
Mob : 9400416006

Product : Dr aquaguard nrich HD UV
Serial no : 1231001313001994 amounting 14990/-
Date of purchase : 28/02/2021
I have purchased extended warranty also.

Details of complaint

Till last month, the said water purifier functioned satisfactorly. But after that for the last 18 days, it stopped functioning.

After the registration of complaints, I have made repeated phone calls to toll free number for getting the service. But I have not got any service.

Then I escalated the matter by sending mail to deepa. customercare on 05/09/2021, but that also not resolved my problem. I got a follow up request number 0114766905.

After that also I contacted over phone and above mail for several times, but got disappointed.

As in our area, good filtration of water is very essential and I live with my small kids.

I will appreciate your immediate action in this regard for the good health of my family.


Tom george
9400416006
9483139095

Encl: invoice copy

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