Complaint Details

Status	:	In Process
Complaint No	:	0001447/2011
Category	:	Consumer Goods
Date	:	26-08-2011
Subject Line	:	Incomplete Service
Complainant	:	Kiran Samudrala
Address	:	343/344 4 Main, Nrupathunga Nagar, JP Nagar 7 Phase
Complainee	:	Eureka Forbes
Address	:	Bangalore, JP nagar

Complaint Details
Dear Sir,
I got a Water Filer NFRO system 2 years back. On July 2011 a service representative came and said we need to change the filters and you need to pay 6000/- which will cove rthe annual service contract at the end of the year you will be replaced with a new filter free of charge. On servicing this request he changed the three set of filters for 4 filter he wasnt having the stock and he said he would replace it very next day. I paid him the cheque for 6000/- and this person never turned up. No reposne even after repeat calls. Raised a complaint and the person who attended doeant accept it and he walks away. I'm having a system where one filter is completely gone. Please help me out in resolving this issue.My product is registered with my mobile no 9845357784

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