Complaint Details

Status	:	In Process
Complaint No	:	0001452/2011
Category	:	Consumer Goods
Date	:	28-08-2011
Subject Line	:	NON REPLACEMENT OF RUSTED PRODUCT INSPITE OF FREE REPLACEMENT WARRANTY
Complainant	:	P.K.SRIVASTAVA
Address	:	127/387 BLOCK U,NIRALA NAGAR ,KANPUR 208014
Complainee	:	AQUAGUARD RO EUREKA FORBES
Address	:	B1/B2, 701, 7th Floor, Marathon- NextGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel

Complaint Details
THE AQUAGUARD RO SMART MACHINE WAS PURCHASED BY MY FAMILY . tHE FREESERVICE & REPLACEMENT WARRANTY IS EFFECTIVE FROM 19/09/2010 TO 18/09/2012. THE BODY WAS REPORTED RUSTED IN MARCH 2011 TO THE KANPUR SERVICE CENTER AT H BLOCK GOVIND NAGAR KANPUR AND ALSO TO REGIONAL SERVICE CENTER AT LUCKNOW. TILL NOW NO PROPER REPLY HAS BEEN RECEIVED. THE ENTIRE BODY IS NOW RUSTED BUT THE SERVICE CENTERS ARE NOT REPLACING IT. AT TIME OF RENEWAL, THEY CAME EAGERLY FOR MONEY BUT WHEN REPLACEMENT COMES, THEY ARE NOT EVEN LISTENING OUR CALLS.

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