Complaint Details

Status	:	Closed
Complaint No	:	0145568/2022
Category	:	Travel
Date	:	26-01-2022
Subject Line	:	Refund for Booking ID - NF20198306847582
Complainant	:	Adhyayan Sethi
Address	:	Faridabad
Complainee	:	MakeMyTrip India
Address	:

Complaint Details
Dear Sir/Madam,

I am looking for your support in getting a refund from AirIndia/MMT. As per my observations, the two have colluded and frauded me of INR 5, 016. I had booked a flight through MMT (on 9th Apr'21, CITI Transaction ID : 81808099001), here are the booking related details -
Booking ID - NF20198306847582 (e-ticket attached)
Travel Date - 20th April'21 (6:55 am departure)
Sector - Kolkata to Delhi
Airline - AirIndia
PNR - HMGVQ
Passenger Name - Mayank Goyal
Passenger Contact Details - goyalmayank167@gmail.com/ +91-9711220941

Case - I called MMT Customer care on the night of 19th April'21, in order to check the feasibility of rescheduling my flight. I was connected with Deepak Bhatia (MMT executive), he informed me that he is taking my request due to a pandemic and will reach out to the airline to reschedule my booking. He mentioned that I can select any alternative flight and pay the fare difference, post that he will issue the eTicket to me. On the call, I agreed to the new travel date i.e. 5th May'21, the fare difference was INR 200, he shared a payment link with me (email with link and details attached). I made the payment and he confirmed that the eTicket will be sent to my email address in the next few hours, to my surprise I didn't receive the email until 7 am next morning. At 11.20 am on 20th April, Deepak Bhatia sent an email stating that the flight could not be rescheduled and they will only refund the difference in fare paid by me while rescheduling, had this email or communication been sent to me before 5.30 am I would have still made it to the airport to catch my flight.

The delay in communication from MMT executives left me with no option to take either of the flights. Since this was an error on either MMT or Air India's end I'd request them to refund my entire booking amount to the original payment method asap.? I've contacted MMT's customer care on multiple occasions in the last 4 months and always got the same response that the concerned team will take a look at their end and get back to you in 48-72 hours. However, to this day I've not received any resolution from their end, they've closed the ticket at their end and keep responding with we're checking this.

Here are the tracking IDs that I've received from their end -
MMT Task ID - 13076616024584576 [no follow up]
MMT Task ID - 131736977726653888 [created on 15th May'21 by Rashmita]
Attaching all the records of the email exchanges with MakeMyTrip, see attached -
eTicket (PNR - HMGVQ)
Email from MMT executive Deepak Bhatia with the rescheduling details and payment link
Receipt of payment made by me towards difference in fare of the rescheduled flight (Transaction ID - 1921800104)
Email response from Deepak Bhatia received at 11.20 am the next day stating reschedule wasn't successful.
I've also raised the issue with the Ministry of Civil Aviation at the 'AirSewa public grievance portal' under request number OJ17078.

I'd request you to kindly escalate this with MMT and AirIndia and help me get my hard-earned money back, please try to block this payment if possible.

Kindly let me know in case you need any other details.

Best,
Adhyayan
adhyayan2509@gmail.com
+91-9901342203

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