Complaint Details

Status	:	In Process
Complaint No	:	0000228/2011
Category	:	Consumer Goods
Date	:	15-01-2011
Subject Line	:
Complainant	:	Gaurav Bhansali
Address	:	Flat No. 205, Upasna Residency, Banipark, Jaipur
Complainee	:	Eureka Forbes
Address	:	B-139, Vijay Path, Tilak Nagar, Jaipur

Complaint Details
Regarding return of Product - Aqua Guard Total Neo.


Dear Sir, Dt. 15.01.11

Sub :- Regarding return of Product - Aqua Guard Total Neo.

I have been badly suffering from the wrong commitments made by Sales Person – of Eureka Forbes ( Mr. Mahmood Ali – Customer Sales Specialist Code - 9048524).

The Above mentioned product was sold and installed on 9.01.11 on the commitment that if we are not satisfied with the product then the company(Eureka Forbes) will refund the entire amount without any difficulties. And the cheque will be sent directly to the customers address mentioned.

But when I lodged complain to the senior authorities Mr. Taneja – Mo. No. 9636658852 and Mr. Suresh Tyagi – Mo. No. 9636658914 , they clearly refused any such policy. Whereas, it is already mentioned at their own website as refund policy, that they will refund the money if the customer is not satisfied with the product sold.

Kindly help us in this matter as I am totally unsatisfied with there product and I have already paid them a cash of 7990/=. Now I want to get my money back. Please Help !!
The Receipt no. 016737

Thanks and Regards

Gaurav Bhansali
Flat No. 205, Upasana Residency,
Sawai Jai Singh Highway,
Banipark – Jaipur
Rajasthan
Tel No. +91 9950824000

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