Complaint Details

Status	:	In Process
Complaint No	:	0001576/2011
Category	:	Consumer Goods
Date	:	22-09-2011
Subject Line	:	Default on AMC & delay in providing free parts for Servicing of Water purifier
Complainant	:	LT COL SUDHANSHU KAMBOJ
Address	:	P-26/2, Service Officer's Quarters,
Complainee	:	EUREKA FORBES
Address	:	Nanganallur, Chennai

Complaint Details
I have AMC with Aquaguard for free servicing of my REVIVA model water purifier. I have registered complaint no 63524057 dtd 30/8/11, 63714017 dtd 15/9/11 and 85574129 dtd 22/9/11 but despite 22 days my water filter is not functional. Visit of the company's engineer on 31/8/11 has confirmed requirement of a base plate & water level sensor which will be supplied to me free of cost as per the terms & conditions of AMC. I feel since the company is loosing money in providing this free service & parts , they are deliberately delaying the delivery of these parts to their local service centre. This is a case of deficiency of service for an AMC for which I have paid the entire amount in advance to the company.
Pl help me in getting prompt service as per the terms & conditions of the contract.

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