Complaint Details

Status	:	Closed
Complaint No	:	0147036/2022
Category	:	Credit Card
Date	:	12-08-2022
Subject Line	:	Online Fraud phishing, lost Rs 125665
Complainant	:	K Ramani
Address	:	12/91 Garodianagar, Mumbai
Complainee	:	HDFC Bank, Mumbai
Address	:	Bhandup west

Complaint Details
Fraud link sent by email for renewal of Netflix subscription. Mb got hacked and Fraud copied all data entered in mb. Amount was not filled-in by me. The embedded appln copied everything from mb incl OTP. I was not aware of the fraud...until I recd the SMS (at the end)indicating the debit to my cr card.
SHOCKED, I CONTACTED THE BANK IN THE NEXT MINUTE. SHOCKINGLY THE BANK DID NOTHING AND THE AMT HAS GONE...WHERE I DO NOT KNOW, AS bank has not informed details even after repeated letters and Twitter messages.

Police complaint lodged (FIR), no progress.

THE MONEY COULD HV BEEN STOPPED/BLOCKED and returned.Now 6 months are gone...no trace, no info.

The bank insisted on payment and threatened to charge 30%interest on full amount...even if, Part amount is paid. So, paid under duress.
Request you to get the trxn cancelled and amt returned with 30% interest.

My son, Ashwin, was the victim. It happened on 21jan22 at Mumbai.

Hoping for your intervention. Willing to give clarifications.

Thank you,

K Ramani (father)
12aug22

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