Complaint Details

Status	:	Un-Resolved
Complaint No	:	0147770/2023
Category	:	Consumer Goods
Date	:	08-01-2023
Subject Line	:	Faulty Product and No Response to Complaints
Complainant	:	Nosherwan Sethna
Address	:	691, Dinshaw Master Road, Dadar Parsi Colony
Complainee	:	Quick Sense Innovations
Address	:	165A, Ward No. 5, Bassa Para, Old Faridabad,

Complaint Details
A Mechanical Timer Switch was ordered from Quick Sense Innovations, Faridabad, Haryana, by my son Farhan Sethna via his Amazon Account on the 17th October 2022. From the very first day the gadget wasn’t working. The company was approached via their Whatsapp chat for refund or replacement within a month. There is no direct number on which I could speak to anyone. Every message from my side was replied after several days and the same standard replies were given. I was asked to describe my problem, send video and order number repeatedly and finally no response from the Seller since 7th December 2022. Have sent several reminders on Whatsapp chat but just been ignored.

Have attached image of Amazon Order no: 171 2567764 2542709 dated 17-10-22.

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