Complaint Details

Status	:	In Process
Complaint No	:	0001612/2011
Category	:	Consumer Goods
Date	:	04-10-2011
Subject Line	:	Eureka Forbes not responding to service calls
Complainant	:	Eureka Forbes not responding to service calls
Address	:	OMQ 205/2, Officers Enclave, Air Force, Badogra, Siliguri
Complainee	:	Eureka Forbes
Address	:	OMQ 205/2, Officers Enclave, Air Force, Badogra, Siliguri

Complaint Details
I own a Eureka Forbes Water Purifier, Model Aquaflo. I have purchased a service contract of two years from the company. I am located in siliguri.
Since the water was not being purified cleanly, I lodged a complaint at the customer care number provided to me in the contract, 0353 2690675, on 23 Sep 2011. My complaint number was 01. But I got no response from the company nor was there any service call made.
I called again to check with the company on 28 Sep 2011 and was told that a service agent from the company will be sent in two days and I recieved no response. It is 4th of Oct and has been 11 days since the complaint was made but I have recieved no response. The contract details I hold with the company are given below. Kindly look into this matter. I am facing a lot of problem as I have no clean drinking water.

Contract Receipt Number : 00137617
Customer Name : Mr. C Nandakishore
Customer Code : 1008135325(0096)
Contract bought on : 27 July 2011
Period of contract : 2 Years(From 27 July 2011 to 26 July 2013)

Thank you
C Nandakishore
Phone : 9933331283 or 9933378422
4 Oct 2011

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