Complaint Details

Status	:	In Process
Complaint No	:	0001641/2011
Category	:	Service Provider
Date	:	09-10-2011
Subject Line	:	Service not provided as committed
Complainant	:	Manoharan D A
Address	:	369/1(new no 15), 3rd Cross, 1st main, Shardambanagar, Jalahalli
Complainee	:	Eureka forbes
Address	:

Complaint Details
Dear Sir,

I have an AMC with Eureka Forbes contract no 5000055016. I had logged a service request bearing no 0063698942 dated 14.9.2011. The service was attended by a untrained person and he left the place stating he is not aware of the servicing. Later today 09.10.2011, one more service person by name Renukaradya (9844142990) attended to the service, he tried to service the filter. Upon suspicion I stopped him work and asked if he has serviced such filter, he confessed that he has not seen such filter. The filter, which was atleast working after some circus is now stopped completely and it is leaking from the bottom of the machine. The AMC was taken on 28.06.2011 and it is valid till 27.06.2011. Upon promise that the filter cartridge will be replaced once in 6 months and the filter will be serviced once in six months I went for the AMC, till date the filter cartridge is not replaced nor servicing is done.

I request through this medium to ensure that the company keep up its words and service the water filter and make it work.

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