Complaint Details

Status	:	Un-Resolved
Complaint No	:	0001706/2011
Category	:	Automobile
Date	:	30-10-2011
Subject Line	:	Exchange Bonus & Kenwood Stereo
Complainant	:	OP Sharma
Address	:	Plot No 320 Pal Road Subhash Nagar
Complainee	:	M/S KD Motors (Hyundai)
Address	:	T-5, Industrial Estate, New Power House Road, Jodhpur-Rajasthan

Complaint Details
Sub: Regarding Exchange Bonus & Kenwood Stereo Not provided by the Hyundai Motors India Ltd.





Dear Sir,





I have purchased Hyundai Santro Car from dealer M/S K.D. Motors , T-5, Industrial Estate, New Power House Road, Jodhpur-Rajsthan , As all the negotiations have been done by the undersigned with Mr. S.K. Jhajhri, General Manager (K.D. Motors) at our J.K. White Cement Works, Gotan Office and accordingly the order were placed by myself. During negotiation, It was very specifically agreed by Mr. Jhajhri that company will give an exchange bonus of Rs. 15000/- on giving the proof of sale of the existing vehicle owned by the employees within one month’s time from the date of delivery of the car.





I have placed the order for the Hyundai santro car on 10.08.2011 (copy of which is enclosed herewith) and took the delivery of the car on 29 August 2011. In the order, the point of exchange bonus has been categorically mentioned at the Point No. 3. I have sold that old car few days back and approached to Dealer with the copy of the RC of both the cars (Old & New) to claim the exchange bonus but i was surprised to note that dealer has refused to pass on the exchange bonus and the behaviour of staff was also not positive. They have refused to take the papers for claiming of exchange bonus.





I have communicated several times with Mr. Jhajhri he ignored the matter and not providing any answer also they have mentioned in terms & conditions that they will provide the Kenwood USB Compliant stereo but they have provided the ordinary one and when I have speaked up with Mr. Jhajhri he replied that we provide the one which come to availability.





I am very tired contacting the dealer again and again as they don’t know how to speak up with the customers or I have done a bigger mistake by purchasing Hyundai Santro. Really it was very bad experience with Hyundai Motor India Ltd.





So kindly Resolve my issue with the same to get the exchange bonus and the Kenwood USB Stereo which they have commited to me in the terms and conditions.





My Details Are As Follow:



VIN NO . : MALAA51HLBM697589
Engine No. : G4HGBM324127
Reg No. : RJ19-CC-4076

Contact No. : 99290-99806



Thanking You

O.P. Sharma

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