Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157158/2026
Category	:	Computers & Accessories
Date	:	19-05-2026
Subject Line	:	Product not delivered and not proper response
Complainant	:	Pathu Ratchagan V
Address	:	South St, Sn Pettai
Complainee	:	Titan watches online
Address	:

Complaint Details
On May 10th, I ordered a Titan golden strap watch worth ₹3,172 and completed the payment via pre-paid mode. The order was expected to be delivered by May 15th; however, the product was not delivered by that date.

When I contacted customer service, I was assured that the delivery would be completed within 48 hours. After this period passed without delivery or any communication, I called customer service again on the evening of May 18th. I was then informed that my order had been cancelled the previous day.

When I questioned why I was not informed of this cancellation, the representative responded dismissively, stating it was not their duty and that notification would be sent within 48 hours. I have received no prior notice regarding the cancellation or the status of my refund.

I am extremely disappointed with this experience and the unprofessional conduct of the customer service team. I am seeking your assistance in resolving this matter to ensure I receive a full refund and that appropriate action is taken regarding this service failure.

Details of the transaction are as follows:

- Order Date: May 10, 2026
- Product: Titan Golden Strap Watch
- Order Amount: ₹3,172 (Pre-paid)
- Order ID: [W008641881]

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