Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157177/2026
Category	:	Consumer Goods
Date	:	28-05-2026
Subject Line	:	Wrongly sent SMS for AMC charges which paid by me even after 2 years not getting refund
Complainant	:	Subodh Jawle
Address	:	120 Feet Link Road, A 5
Complainee	:	Eureka Forbs Ltd
Address	:	Borivali East

Complaint Details
Subject: Request for Refund / Adjustment of Incorrect AMC Payment
I had purchased an Enrich Aquaguard water purifier from Eureka Forbes Ltd., replacing my old I Nova machine.
In May 2024, I received an SMS regarding AMC charges for the old I Nova machine. By mistake, I made a payment of ₹4,500 towards this AMC.
Since then, I have been consistently following up via email and through your representatives, Mr. Kishore Rahthe and Ms. Suchita, but I am still awaiting the refund. Recently, I was informed that a refund is not possible.
Furthermore, this amount has not been adjusted against the AMC of my new Enrich machine, for which I have already paid separately two months ago.
I request you to kindly look into this matter and either process the refund or adjust the amount against my current AMC plan for the Enrich machine.
Please find the attached email communication for your reference.

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