Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157231/2026
Category	:	Consumer Goods
Date	:	16-06-2026
Subject Line	:	Pureit water purifier stopped working within 10 months of purchase (Complaint ticket number - 50929206)
Complainant	:	Shinto Sreedharan
Address	:	Ushas, (P O)Nettur, Thalassery
Complainee	:	Pureit
Address	:

Complaint Details
I raised a service request on 24 May because my water purifier had stopped working. Two days later, a technician visited my home, inspected the device, and informed me that the motor needed to be replaced.



On 27th May, 2026, I received a service update message stating that the filter had been replaced (attaching the screenshot for your reference). This information is incorrect; no filter replacement was carried out. The technician merely inspected the machine and did not replace any component. Such inaccurate service updates are highly misleading and unacceptable. 

After a few days, when I followed up with the technician, he said that the motor was still unavailable. So, I contacted customer care multiple times. Every time they said, I would get a call back from the service team. But I never got any call. Then I escalated this issue to Mr. Srinivasan M. (Service Head - India) on June 11, 2026. He just forwarded the email to some other email IDs, and I got a response that my request was escalated to the Service head of Pureit, and I would get a call back from the field team. However, I have not received a call from them till now. Today again sent an email to the same person, and I got the same response.



It has been 24 days since I raised a complaint, and the issue is not yet resolved.

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